Frequently Asked Questions

1. How to contact us?
   

   By Mail:

   Bradley Dohms Box 38 Vavenby, BC Canada V0E 3A0

   
   By Email: bldohms@hughes.net
   
   By Phone: 1-250-676-9697
   
   
2. What is Lead Time?
   Lead time is the time required for us to produce the product that you are requesting online.  Typically 8-14 days.
   
   
3. Does lead time include time required for shipping?
   No.  The shipping time required will depend on the courier that is used and the destination to where the parcel is going.
   
   
4. What is the minimum order?
   The minimum order is $75.00 CDN.  Shipping and handling will be extra depending on package size, weight and destination.  Contact us for this information.
   
   
5. What do you accept for payment?
   We accept PayPal (for credit cards such as Visa & Mastercard and debit payments), certified cheques, or money orders from a reputable bank. We discourage cheque or money order payments due to the delay in receiving your order. We will not process an order until we have confirmation of funds released into our account.
   
   
6. Do you accept international orders?
   Yes, but for orders outside of Canada all import taxes, duties and other such extra charges are the responsibility of you the customer and cannot be anticipated by Creative Contracting.
   
   
7. What finish do you use for your Baysix Products?
   We use nontoxic oil to finish our Baysix Products so no toxins can be transferred while playing with and enjoying these products.
   
   
8. What materials are used for the Baysix models?
   We use the wood we manufactured locally.  The labor is the majority of the cost.
   
   
9. How should I store and handle my wood panels?
   Panels should be stored flat to the floor with blocks spaced evenly underneath.  This allows air flow around the panels.  Do not store panels and doors, near a source of heat or in excessively dry or moist environment before being stained on both sides.
   
   
10. I have a crack in my panel. How did that happen and how can I fix it?
    The crack is caused by:
    • Wood not properly sealed
    • Moisture content of the wood is higher than the surrounding area
    To repair, mix  white carpenter glue and a few drops of water with sawdust from the panel (or matching color sawdust) fill the crack, then sand and seal.
    
    
11. Is there a warranty on your products?
    We offer a one year warranty on our panels and Baysix products. 
    • If the products are of faulty fabrication causing delaminating or joint separation
    • If the damage occurs due to improper storage and handling, or faulty installation the warranty is void.
    • Each package of panels comes with a list of rules that are required.  Failure to do so voids the warranty.
    • Damages due to shipping are NOT COVERED.  Therefore check for damage immediately and report to shipping company.
      
      
12. Do you have large volume runs?
    Yes.  Please “contact us” for pricing and lead time.
    
    
13. What degree of completion do you do on your house packages?
    
    • Just the timber package
    • Lock up stage
    • Turn key
      
      
    • Are there other options for your houses?
      Yes.  We do stairs and railing, beams and purlins, roof systems etc.